Customer Relationship Management (CRM) covers all aspects of the company’s relationship
with its customers. The today’s highly-computerized world is changing the buyers’
behavior and thus calls for new approaches in building corporate CRM strategies.
With the advance of new selling channels due to popularization of WWW and mobile
devices special emphasis is put on self-service tools, electronically-managed relationships
and personalization of online consumer experience.
We specialize in providing our customers with complete CRM. Our experienced consultants
have considerable experience in different aspects of building an effective CRM system.
We will guide you through all the stages of the solution implementation giving a
sound advice and helping you select the right strategy:
- CRM Strategy and Requirements Definition
- Business Processes Modeling & Streamlining
- Technical Architecture Design
- GUI Design and Usability Modeling
- 3d Party Software Selection and Integration
- Customization / Change Management
- Implementation / Full Testing / Deployment
- Legacy Applications Integration and Web-Enabling
- Data Migration
Deep understanding of all aspects of the CRM software implementation combined with
strong technical expertise enable us to deliver CRM solutions fully customized to
client’s requirements and business specifics. We will help you to enhance your existing
information sharing and sales system enabling you to build highly effective channels
for exchanging information with your customers, suppliers and employees worldwide
based on the most up-to-date technologies. Our experts will help you understand
all the implementation possibilities and help you select the right components of
the future CRM system that are important for your business:
- Lead Qualification & Tracking
- Contacts and Accounts Management
- Campaigns Scheduling and Tracking
- Team Management and Tasks Distribution
- Document Circulation Management
- Catalog Management
- Integrated Collaborative Tools
- Customer Support Tools
- Data Analysis and Multi-level Reporting
At Phyzer we understand that the success is not only the right technology, it’s
the right understanding of your business powered with the right technological solution.